Privacy Policy for Genz AC Platform

Last Updated: November 2024

Genz AC Privacy Notice

Our Contact Details

  • Name: Upstream Outcomes Ltd

  • Address: Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD

  • Phone Number: +44 03455481654

  • E-mail: contact@upstream.health

Our Promise to Keep Your Information Safe

At Upstream Outcomes, we’re committed to protecting your privacy. We promise to respect any personal information you share with us or that we receive from other organisations at all times, and we promise to keep it safe. This data processing statement applies to Genz AC, a career coaching platform operated by Upstream Outcomes Ltd.

How We Process Your Data

This privacy notice sets out how we process your data. It also explains your rights and options regarding how we use your personal information.

What Type of Information We Have

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (e.g., name, contact details, and educational interests).

  • Information about your computer/mobile device and your visits to and use of the platform, including IP address and geographical location.

  • Information regarding your interactions with the platform, including career quizzes, services accessed, goals set, and progress made.

  • Data related to your career preferences, skills, interests, and the recommendations generated by our AI toolkit.

  • If you engage with career coaches, we may collect information about your career goals, interactions, and any notes from one-to-one support sessions.

How We Get the Information and Why We Have It

Most of the personal information we process is provided directly by you for one of the following reasons:

  • Registering with us to access the platform and its services.

  • Participating in career quizzes, consultations, and career coaching sessions.

  • Communicating with us via the platform, such as asking questions or requesting guidance.

We also receive personal information indirectly from the following sources:

  • Career coaches who may add notes or insights based on your one-to-one sessions.

  • Analytics providers to help us understand how the platform is being used and improve our services.

Our Lawful Basis for Processing

Under Article 6 of the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your data are:

  • Your Consent: We rely on your consent to process data when you use our platform, including personalised support features, career guidance tools, and AI-driven recommendations. You can withdraw your consent at any time by contacting us at contact@upstream.health.

  • Legitimate Interest: We rely on legitimate interests to share information about opportunities, services, and resources that may help you in making informed decisions about your education and career.

What We Do With the Information We Have

We use the information that you have given us in order to:

  • Provide personalised career support and guidance tailored to your needs.

  • Assist you with practical advice and resources regarding university courses, apprenticeships, and employment opportunities.

  • Track your progress and help you achieve goals that you set on the platform.

  • Connect you with career coaches for one-to-one sessions to support your personal journey.

  • Improve your experience by analysing platform usage and interactions to make our services better.

  • Facilitate interactions with other users of the platform, including community features and discussions.

How We Store Your Information

In general, the personal information that we collect from you will be stored at a destination within the UK. However, we use agencies and suppliers to process personal information on our behalf. Your personal information may therefore be transferred or stored outside, and/or otherwise processed by contractors operating outside, the UK who work for us or for one of our suppliers.

We take all reasonable steps necessary to make sure the recipient implements appropriate safeguards to protect your personal information. Unfortunately, no transmission of your personal information over the internet can be guaranteed to be 100% secure.

In general, if we no longer need your information for the reasons you gave it to us, we remove your personal information from our records six years after the date it was collected. However, we may retain it longer if:

  • Your personal information is needed for ongoing support or services.

  • We are required to retain it by law.

Who Can See My Personal Information?

Only appropriately trained staff, contractors, and career coaches can access your information. It is stored on secure servers with features to prevent unauthorised access.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to rectify information you think is inaccurate or complete information you think is incomplete.

  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing: You can ask us to restrict the processing of your information in certain circumstances.

  • Your right to object to processing: You have the right to object to the processing of your data in certain situations.

  • Your right to data portability: You can ask us to transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to exercise any of these rights.

Use of AI and Career Coaching Tools

Our platform integrates AI tools to provide enhanced, personalised career support. During your interactions with the AI, we collect and process the following data: messages exchanged, preferences, and any additional information required for the functioning of the AI. These tools help provide relevant advice and recommendations based on your unique situation.

Information Sharing

We do not share your data with third parties unless required by law or necessary for the provision of our services. Rest assured that we prioritise the confidentiality and privacy of your data, and any sharing will be done in compliance with applicable data protection laws.

How to Complain

You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline Number: 0303 123 1113

Contact Us

If you have any questions about this privacy notice or wish to exercise your rights, please contact us at:

Address: Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD
Phone Number: +44 03455481654
E-mail: contact@upstream.health