Terms and Conditions for Genz AC Platform

Last Updated: November 2024

1. Introduction

Welcome to the Genz AC Platform, operated by Upstream Outcomes Ltd. These terms and conditions govern your use of our platform, which aims to help students in the UK make informed decisions about their education and career paths by providing personalised support, tools, and career coaching. By using the platform, you agree to these terms. If you do not agree, please do not use the platform.

2. User Types and Access

  • Students: The primary users of the platform are students who are exploring their future education and career options. Users have access to services such as AI-driven personalisation, career quizzes, one-to-one career coaching, and community features.

  • Career Coaches: Career coaches are professionals who support students by providing one-to-one guidance, including insights into career pathways and personalised advice based on user interactions.

3. Platform Services

The platform provides personalised advice, career coaching, and AI-powered guidance to help students make informed decisions regarding university, apprenticeships, and employment. This includes access to quizzes, personalised learning resources, and connections to local opportunities.

4. Eligibility

The platform is available to individuals aged 13 and above who are exploring education and career options in the UK. Some services may be restricted based on local availability or specific requirements for career coaching.

5. User Responsibilities

  • Accurate Information: Users must provide accurate and up-to-date information when using the platform.

  • Appropriate Use: Users must not share inappropriate, harmful, or offensive content on the platform.

  • Career Support: The platform is designed to provide career guidance and educational support. Users should actively participate and use the tools to achieve their goals.

6. Data Collection and User Consent

We collect data as outlined in our privacy policy, including information for personalised recommendations, progress tracking, and one-to-one career coaching. Users have full control over the information they provide and can withdraw their consent for data sharing at any time.

7. Third-Party Services

We use third-party systems hosted on Microsoft Azure, including Open AI tools, to provide personalisation and enhanced support. While we strive to ensure the privacy and security of your data, please note that these systems are integral to the services we provide.

8. Content Ownership

All content created or generated on the platform is owned by Upstream Outcomes Ltd. This includes AI-generated support plans, recommendations, and user interactions. Users may not copy, distribute, or modify any platform content without permission.

9. Limitations of AI-Generated Content

The information provided by the platform is generated using AI technologies. While we aim to provide helpful and relevant advice, users should be aware that the content may have limitations in accuracy and may not always reflect the most current information. Users are encouraged to consult with career coaches or other professionals for critical matters.

10. One-to-One Career Coaching

Career coaches may provide one-to-one guidance based on the information shared by users on the platform. Please note that the advice provided by coaches is based on the information available and should be considered as guidance rather than definitive professional advice.

11. Termination

We reserve the right to terminate user accounts for any violation of these terms, misuse of the platform, or any other reason that impacts the safety and integrity of the platform and its users.

12. Dispute Resolution

In the event of a dispute, users should first contact their career coach or platform support. If a resolution cannot be reached, further steps may be taken in accordance with applicable local regulations.

13. Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the jurisdiction of the UK courts.

14. Changes to These Terms

We may update these terms and conditions from time to time. Updates will be posted on our main website, and continued use of the platform indicates acceptance of the updated terms.

15. Contact Us

If you have any questions about these terms, please contact us at:

  • Address: Ergo, Bridgehead Business Park, Meadow Rd, Hessle HU13 0GD

  • Phone Number: +44 03455481654

  • E-mail: contact@upstream.health